Kyle_Orm
Hello,
Today I created a campaign as a DM and newcomer to Obsidian portal. I loved it immediately and did my typical impulse buy on the Ascendant features. I invited 6 more of my friends via email to join.
I came back an hour later and now receive "Server not found" when attempting to look at my campaign page.
As a brand new day-old user this is frustrating but I was happy to see my players could comment in support of my ticket.
http://help.obsidianportal.com/discussions/problems/16563-server-not-found - Support Ticket Link
https://the-weregild.obsidianportal.com/dashboard - Campaign Link
Is anyone else experiencing this?
Kyle
Comments
--Pencilneckgeek
"Shadows of the Rift":https://shadows-of-the-rift.obsidianportal.com/
--The Geek
Current Campaigns:
Shadows of the Rift : Homebrew Pathfinder Campaign (Campaign of the Month, September 2018)
The Dresden Files: Portland
Deadlands: Riders on the Storm
Velvet & Steel : 7th Sea 2nd Edition
Used this link... https://the-weregild.obsidianportal.com
Unconquered Kingdoms, July 2016 CotM
--
Alex
"Dragon Age: Requiem":https://dragon-age-requiem.obsidianportal.com/
Problem was on DNS server that let met find "obsidianportal.com" but no campaign specific subdomains, while another PC in same network, using different DNS server, worked fine.
Clearing DNS doesn't help, but +switching to another DNS server+ in your connection setting does the trick.
I hope it helps if problem still persists.
Regards,
Warenhari
At one point a friend of mine attempted to access the campaign and now nobody can. I tried 2 other computers of my own, my tablet, and my phone. No luck.
There is several comments now on Obsidian Portal support with people experiencing the same.
None with responses.
For a $40 subscription I would expect a quicker response to a complete lockout of a customer. I've gotten the most help here.
Thanks for trying guys!
In theory it could be a cache problem, your devices having cached the bad request when you had tried accessing during an actual issue. I doubt this is going to be the case though since you have tested on multiple devices (though I do not know the exact time frame of your testing with all of them). The only other possible thing I could think of would be if you (or someone else) had attempted to upload a file to the server that was a virus or other malicious content (even inadvertently) as the server could have tagged you as an attacker and be blocking your access (I have had this issue with some of my own web servers before working on a PC I did not know had been infected). I also find this less likely than your ISP having junk DNS (I have had that issue many times before with all sorts of sites not loading on different ISPs with their default DNS handling things).
All in all, this is the exact approach I would take for a "Server Not Found" error when loading the site:
# Try another browser
# Powercycle your network in order (bring up modem first to full boot, then router, then device) which should cycle the DNS server from the ISP if optional
# Check security software if you have any installed on the devices to be sure it isn't blocking the site for some odd reason
# If you use a router try to bypass it with a device by connecting directly to your modem, could be an issue with a device resolving DNS
# Try using a 3rd party DNS service like "Google Public DNS":https://developers.google.com/speed/public-dns/
That is just my two cents though from 12 years working in technical support and web development, take it for what you will. Keep the ticket open with OP in case it is something silly like you were labeled by the server security as an attacker and they have to clear it. Also, try not to be too down on the support for being a bit slower. The subscription costs probably only really cover storage and features to be perfectly honest, which means they essentially provide support for free, and no doubt they remain a fairly small company considering how niche they are. I think a lot of times folks have a bit too high of expectations on websites when it comes to subscriptions and support. Granted, don't take that to be defending the company too terribly much either, since they do provide the service of free support it is really up to them to ensure that they can properly maintain that ecosystem.
Anyways, with all that said, I do really hope you get the issues resolved. Your page seems to have been coming along nicely.
--
Alex
"Dragon Age: Requiem":https://dragon-age-requiem.obsidianportal.com/
-billy
"Egron":http://egron-1.obsidianportal.com
Age of the Dragons - Homebrew Fantasy | Edurance of Hope - Age of Rebellion
Nominate a Campaign for Campaign of the Month!
-bort
"Morwindl":http://morwindl.obsidianportal.com/
Campaign of the Year - 2018
https://theweregild.obsidianportal.com/
Just took out the -
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Alex
"Dragon Age: Requiem":https://dragon-age-requiem.obsidianportal.com/
Just trying to help out.